WONDR are proud to announce that 2 of our recent clients are finalists at the Annual Progress Sitefinity Awards.

The Progress Sitefinity Awards jury has finalised their judging process and shortlisted both ESB International & ESB Networks websites as finalists in the Energy & Utilities category.

Public voting along with a panel of experts will determine the winners in the respective categories. The voting will start on April 6th and will close on April 20th. People can vote in just one or more of the listed categories. One thing to keep in mind – only one vote per user will count.

We’d welcome your support by voting for these brands so there is 🇮🇪 Irish representation amongst this years global award winners. Winners will be announced on May 26.

The details on the finalists are as follows:

ESB Networks

Finalist for Best Website in the Energy & Utilities category.

ESB Inter - national

Finalist for Best Website in the Energy & Utilities category.

WONDR are experts in designing for global energy & utility brands. These nominations further validate the reach, quality & impact of our work as we help brands move to smarter & more sustainable energy solutions.

Dermot O'Shea Founder - WONDR

WONDR is proud to announce that it is now a member of ADG-FAD (Asociación de diseñadores gráficos y directores de arte)

The ADG-FAD (Associació de dissenyadors gràfics i directors d’art) are based in Barcelona, Spain and for more than 50 years, its goal has been to promote design and visual communication in Spain’s cultural and economic life.

"We're proud to be part of such a significant association & look forward to contributing to the design community in Barcelona."

Dermot O'Shea Founder - WONDR

11Onze  x  WONDR  x  Barcelona

WONDR’s collaboration with 11Onze, to foster and grow a fintech community, shares similar values with ADG-FAD of empowering the community with insightful knowledge to enable them to develop further.

First-ever Fintech Private Social Network

The WONDR team plan on sharing our knowledge and expertise with the design community in Spain, especially insights on how we collaborated with 11Onze to create ‘First-ever Fintech Private Social Network‘ in Barcelona.

We’re shortlisted for 2 awards at Digital Business Ireland’s – National Digital Awards 2021.

Our own site wondr.io has been shortlisted for Best Professional Services Website, whilst our work for Likha Aesthetic Clinic has also been shortlisted for ‘Best Health, Beauty, Well-Being Website‘.

The awards recognise the very best of digital in Ireland and reward businesses, organisations, people and innovations.

WONDR

WONDR

Best Professional Services Website

Likha Aesthetic Clinic

Likha Aesthetic Clinic

Best Health, Beauty, Well-Being Website
View Site

👏🏼  We’re thankful for being shortlisted and we look forward to the event on the 23rd Feb 2022.

We’re proud to say that both nominated sites have also picked up global awards this year, so we’re 🤞🏽hoping to get some 🇮🇪 Irish recognition too.

We’re always looking to bring innovation to every collaboration that we do through our LAB+ model.

Sometimes we use this model to look at emerging technologies or existing ones that need a transformation and imagine what is possible.

We highlighted the ‘Music Industry’ as an example of a sector that has been digitalised to a point where ‘the soul‘ has been lost.

Recently we purchased a U2 hoodie as part of the ‘All that you can’t leave behind’ 20th anniversary. The customer journey didn’t deliver an exciting end-to-end fan experience. It followed the usual expected e-Commerce journey, no different to purchasing books or electronics online.

It got us thinking that there is a huge opportunity to transform this by creating an immersive experience for bands, teams and sportspeople who have a huge cult following like U2 do.

 

We ran our own internal workshops and came up with the idea ‘U2 By You’.

 

 

We understand the great reach and flexibility digital apps like Spotify bring, however some things have been lost. Our proposition has been designed to bring fans together as a digital community to share experiences, memories, experience exclusive band material and allow them the chance to contribute to a vast neural network of U2 memories from across the globe.

The results of this is an idea that helps to bring a richer experience for loyal fans where they can also watch concerts, listen to the back catalogue, merchandise and tours in a new manner that has never been done before.

We also put together a special landing page where you get a quick overview before downloading the presentation we shared directly with the band themselves, which we received very positive feedback on.

We’re sharing our concept presentation as fans and would love to hear what you think about #U2byYOU on Linkedin or Twitter.

Our collaboration with 11Onze has won an international award for it’s cutting edge private social network platform.

Barcelona-based community fintech company, 11Onze, has won the acclaimed 2021 Vega Digital Award for best website in the social networking sector.

The award highlights the vital role of digital pioneers in an ever-changing digital landscape. Out of 1,392 entries, 11Onze.cat captured the Centauri award for its innovative platform.

 

 

The Vega Digital Awards are an international body that exists to recognise and honour the outstanding performance, talent and effort of the best digital professionals and web agencies around the world.

Judged independently by experienced, senior-level digital professionals from around the world, the categories include websites, video, mobile, social, animation, marketing and podcasts.

We are delighted that our work and vision has been recognised by the experts in the sector.

James Séne Chairman - 11Onze

11Onze is the first community fintech in Europe offering financial literacy and wealth creation services to its members. The start-up fills a gap in the larger fintech sector with its La Plaça / The Square (private social network), Les Peles (digital currency), El Canut (universal banking super App) and expansive educational library, aimed at educating people with informative content on finance, economics, well-being and sustainability.

To date, 11Onze, which has a clear vision to educate and engage its members on money matters, has uploaded more than 1,212 videos and 1,131 online posts in three languages (English, Catalan, Spanish).

Onze-TV-videos

Financial literacy remains a key pillar of 11Onze. We believe an informed customer base using innovative financial services will be able to build strong communities that can invest in projects for our sustainable future.

James Séne Chairman - 11Onze

The platform –a learning management system for financial literacy – has been a big success with the community, attracting 10,000 members and clocking an engagement rate of over 96 percent.

It has seen record engagement rates across social media platforms including Facebook (299.9%), You Tube (133%), Twitter (88%) and Instagram (95%).

“Social media is an ideal tool for imparting financial literacy to our members and customers. On our platform, with the help of our financial services agents, our members and customers are able to make informed decisions about wealth creation.” James Séne – Chairman – 11Onze

We’re extremely proud of the collaboration with 11Onze as we believe this platform is delivering on the promise set to be a Catalan Fintech Community with soul & purpose. The judges from all over the world could see this, hear this & feel it for themselves, 11onze.cat is a very genuine & compelling proposition.

Dermot O'Shea Founder
WONDR

We’re delighted to announce that ESB Energy has won an international award for ‘Best Energy Website’.

The work was awarded by the Vega Digital Awards, who are an international body that exists to recognise and honor the outstanding performance, talent and effort of the best digital professionals and web agencies around the world.

Judged independently by experienced, senior-level digital professionals from around the world, the categories include websites, video, mobile, social, animation, marketing and podcasts.

 

This award recognises the level of ambition shown by the whole team to deliver a fantastic brand & customer experience.

Jessica Hamilton GB Marketing Manager
ESB

95% form completion rate

Following a successful launch period over the last few years, we delivered a design system that was used to create the product website, acquisition funnels and customer portal across mobile, tablet & web.

The customer sign up journey had a 95% form completion rate and over 86% of customers used the customer portal regularly.

ESB have just announced the acquisition of So Energy, therefore the ESB Energy UK site has now changed to reflect this. To see more details on the project we delivered you can view the ESB Energy UK case study.

Delivering a great digital customer experience is no easy task. Here’s how KBC Bank Ireland and its Head of Digital Channels, Paul Flynn, set out on a mission to ensure that their customers would get the best possible experience through their website.

 

“Putting the customer experience at the heart of the plan was my main priority.”

 

 

The customer champions

Paul set out on a journey to do this by firstly finding like-minded champions of the customer across the organisation. They were all digital natives, used to online experiences that are fast and easy to use, and would not offer anything less to their customers.

They were creative people and were winning over the hearts and minds of their teams by elevating IT to be about the customer, and making their decisions based on data. People found their approaches fresh and innovative, and he knew that he needed them in my team.

Paul brought them together from across the organisation, from marketing to the legal and data teams — forming an extended team of customer champions. They created a plan to replace the existing website with one that delivers a superior digital experience for their customers.

With help from WONDR (specialists in Digital Product Design) they collected all the information needed for the project and converted stakeholders to collaborators by enlisting them as advisors. WONDR created a beautiful new design language for the website and selected Liferay, a cloud-enabled digital experience platform as the foundation for the new solution.

We listened to what customers wanted

The digital champions took feedback from customers on board when working on the new enhanced site. Customer feedback showed them that the site had too much jargon, used language that did not relate to the customer, calculators were hard to use and finding the information they were after was difficult.

Taking this on board, KBC worked with WONDR to define 8 personas with needs and goals; and offered key insights for each. They then mapped out the steps on the journeys, and designed an experience that would maximise good emotions, eliminate pain points and feel familiar to the customer.

But they wanted more, and found ways for their brand to shine as part of the digital experience. Armed with a powerful new technology, a detailed plan, a compelling vision and lots of excitement, the team went to work.

Making the complex, simple

The customer champions approached the project in a new way . They would work in a real agile way instead to get the project off the ground.

They would deal with complexity and uncertainty by working out the finer details as the project went on and rely on the talent of the team to adapt as needed. They brought in Webtown, a customer-centric software development company.

By putting in the Liferay digital experience platform as a foundation they managed to get a more up-to date starting point for the website development. This offered faster speed, better accessibility and mobile support out of the box.

While rebuilding the calculators on the site using the new design, the team were able to leverage the developer’s experience to reverse-engineer what was there to re-create the calculators in a way that gave the website administrators more control while making the website easier to use for customers.

The customer champions developed new, enterprise-ready ways of working for the development. They brought in cloud-based technology that enabled them to develop safely and release frequently.

Then they introduced better practices for documentation, accessibility and data quality management in the team. This led to a higher quality experience and vastly improved usability, because they continued to improve and iterate on the experience while the project went on. This would also make sure the solution would stand the test of time.

The customer champions had all rallied behind the vision to make decisions based on data and give the customers what they wanted, so were able to take decisive action when needed.

The Outcomes

The new solution was very well received. Customer feedback highlighted that the new experience was really easy to use and helped them make decisions.

30% Conversion Rate Increase
The new website outperformed the old one with a 30% higher conversion rate, so the project paid itself back really quickly.

Call Centre Efficiency
The call centre staff were saving time because customers gave them the right information.

Would you like to see more?

In changing times like today, client retention is more crucial than ever.

ESB Energy saw an opportunity with the company’s rebrand to consolidate three websites, improve the digital experience and increasing conversion rates for EV, B2C and B2B customers.

This was the challenge for Irish electricity giant ESB in the UK market, which provides power to more than 100,000 homes each day in the UK. With 100% renewable electricity, the company offers competitive prices and over 90 years of industry experience. The goal was to launch ESB Energy as a digital-first experience and grow the brand through easy to complete sign up flows.

WONDR focused on planning a design system that could work across all digital touch points. We designed the experience across the product site, acquisition funnels and customer portal across mobile, tablet and desktop.

With clarity and a collaborative team approach, we delivered a quote journey with a 95% form completion rate and a customer portal which over 86% of customers used.

Find the detailed cases study for ESB Energy here.

We’re always looking to bring innovation to every collaboration we do through our LAB+ model. Sometimes we use this model to look at emerging technologies or existing ones that need a transformation and imagine what is possible.

We highlighted the ‘Music Industry’ as an example of a sector that has been digitalised to a point where ‘the soul‘ has been lost.

Recently our founder purchased a U2 hoodie as part of the ‘All that you can’t leave behind’ 20th anniversary. The customer journey didn’t deliver an exciting end-to-end fan experience. It followed the usual expected e-Commerce journey, no different to purchasing books or electronics online. It got us thinking that there is a huge opportunity to transform this by creating an immersive experience for bands, teams and sportspeople who have a huge cult following like U2 do.

Out of our internal workshops came the idea ‘U2 By You‘.

We understand the great reach and flexibility digital apps like Spotify bring, however some things have been lost. Our proposition has been designed to bring fans together as a digital community to share experiences, memories, experience exclusive band material and allow them the chance to contribute to a vast neural network of U2 memories from across the globe.

The results of this is an idea that helps to bring a richer experience for loyal fans where they can also watch concerts, listen to the back catalogue, merchandise and tours in a new manner that has never been done before.

We will shortly be sharing the work on our site. You can sign up below to be the first to see this.

Please note that by hitting confirm you are accepting our terms & conditions.

We’re super pumped to be working with PackagePortal, an app that is changing the delivery logistics industry by providing DeFI for delivery data.

Many E-Commerce brands experience difficulty with securing accurate and reliable customer delivery information, this app bridges this gap.

PackagePortal verifies customer delivery data by incentivising them to scan their delivery labels, rate the delivery & earn a reward for doing so in the form of a crypto token called Port. With this token customers are rewarded for sharing their data in a secure and safe manner.

WONDR's immensely talented & creative team will totally redefine the experience & feel of the PackagePortal platform.

JG Whitley CEO - Package Portal

Founded by JG Whitley (CEO) & Gabriel Chaney (CTO), PackagePortal launched in March 2020 with much hype and positive reviews from around the world. WONDR will work with the team to design the customer experience for V2 of the app & beyond.

The aim is to evolve the app to be a richer digital brand experience that will bring new possibilities and features for both the merchant and user in the future. We can already tell you this is going to be a fantastic design that will surprise and delight people.

PackagePortal is a genius of an idea & demonstrates how blockchain, DeFi and crypto will disrupt and change business as we know it. We're super excited to get started.

Dermot O'Shea Founder - WONDR

You can hear more from the PackagePortal founders on the launch, the V2 app and their wider future on the The Zilliqa Observer Fireside chat below.