We’re pleased to announce that our work with ESB Networks was the Winner of Best Energy & Utilities Website at the 2022 Progress Sitefinity Website of the Year Awards.
This years awards were evaluated across six categories of criteria—visual design, content, layout and navigation, complexity, innovation and significance—and selected through public voting with more than 6,200 votes cast.
The ESB Networks website serves as a public face to the utility where users can register new connections, report faults, submit meter readings and also get real time updates on power outages in their area.
For more than a decade, the Progress Sitefinity Website of the Year Awards have recognised exceptional global digital experiences that deliver to their customers and end users.
The contest was open for all Sitefinity platform deployments that were launched or significantly upgraded in the past year. Progress technology is used by hundreds of thousands of enterprises, including 1,700 software companies and 3.5 million developers.
“We are proud to honor ESB Networks & WONDR at this year’s Sitefinity Website of the Year Awards.”John Ainsworth EVP - Progress
Aisling Walsh Customer, Brand & Social Manager - ESB Networks
We're so proud to have won this global award. We wanted to ensure a better user journey for our customers and this award is important recognition that we delivered on this.
About ESB Networks
As part of ESB Group, ESB Networks are licensed to build, operate, maintain and develop the electricity network in the Republic of Ireland. With over 2.3 million electricity customers across the country, the brand plays a key role in keeping Ireland’s power network active & connected, whilst enhancing the network with the latest smart & sustainable technology.
Dermot O'Shea Founder - WONDR
ESB Networks have been benchmarked globally as a best in class utility brand, this award reinforces this.
WONDR are proud to announce that 2 of our recent clients are finalists at the Annual Progress Sitefinity Awards.
Public voting along with a panel of experts will determine the winners in the respective categories. The voting will start on April 6th and will close on April 20th. People can vote in just one or more of the listed categories. One thing to keep in mind – only one vote per user will count.
We’d welcome your support by voting for these brands so there is 🇮🇪 Irish representation amongst this years global award winners. Winners will be announced on May 26.
The details on the finalists are as follows:
Dermot O'Shea Founder - WONDR
WONDR are experts in designing for global energy & utility brands. These nominations further validate the reach, quality & impact of our work as we help brands move to smarter & more sustainable energy solutions.
Barra, Emma, Ophelia, Darwin…some of the more memorable Irish storms in recent years. Storm season can mean fallen power lines, a delay in planned maintenance and, ultimately, disruption to electricity supply.
In the era of remote-first working, ESB Networks is under even more pressure to keep their customers informed so they can minimise the impact on their day.
Enter PowerCheck. It’s the application that provides the public, businesses & the media with real-time fault information on all major electricity faults across Ireland.
In 2020, the ESB Networks team identified that PowerCheck needed new functionalities, so we worked alongside them and their development partners to create a user-friendly, intuitive application that was accessible for all.
Delving into analytics highlighted that over 88% of users access PowerCheck on their mobile devices. This makes sense as most people in a power outage may be relying on their mobile data to access the internet resulting in thousands of users trying to access Powercheck at the same time.
From the get go, the ESB Networks team were very cognisant of keeping the user at the centre of every decision as otherwise their call centres might experience surges in demand when people lose power.
Peter Delaney Director of Product
We had to be mindful of designing something light with a minimal load time. Someone with a 3g connection in a remote part of Ireland had to be able to access info they need quickly rather than calling.
We ran nationwide user testing to gather opinions from residential, commercial and farm customers to ensure the design answered their needs when their power went out, therefore reducing the pressure on the call centre.
While the application is constantly evolving in line with user needs, the PowerCheck application is now live and ready to guide Irish people through the next storm season.