Our site ‘Seven Years of WONDR‘ has been awarded by one of the industry’s top award sites, Awwwards, for ‘Mobile Excellence‘ as well as an honourable mention.

To celebrate our seventh year we designed a bespoke digital experience utilising beautiful 3D work that works seamlessly from mobile through to larger screens. In this experience, you get to visit 7 different stories that reflect on what we have achieved as a team and where we are going next.

You view a short video preview below & visit the site.

As well as winning the ‘Mobile Excellence’ from Awwwards, the site has also won ‘Site of the Day’ from CSSDesignAwards.

A better brush doesn’t make you a better artist. After all it’s simply a tool. And as with all tools and innovations, what’s more important than the technology itself, is knowing how and when to use it.

Ensuring that the innovation augments and supports your creative process. Employing it with purpose and precision to refine, but not dictate, your vision. And so it is with AI.

For the last year, WONDR have been practicing design with AI technology embedded directly into our flows and processes. We now predict, with up to 95% accuracy, how real users are going to perceive and interact with our designs and our technology choices.

This allows us to challenge and validate the instinctive decisions all designers bring to products. Though these choices are borne from experience and intuition, they are not beyond question, or improvement. In this way AI acts as a sense-check. An impartial, data-rich challenger providing us with accurate feedback and clear opportunities to refine our work.

We’ve always relied on user testing to validate our approach. This will continue. AI is not quite human, yet. However by harnessing it we have sped up our design process, reduced risk and reduced cost for our clients. Not bad for a new brush.

A lot can happen in seven years. Although we might count time in minutes, days and years, we measure their value in moments. Here are some of our favourites:

📸 Flashbacks from the ‘gram 😁

Foreword by Oisín Hurst – Director of Brand Strategy.

I never stop to ‘smell the roses’ (as some people say). I’m not entirely sure as to why. Usually, by the time a product or project has been completed, my mind needs to quickly pivot towards the next challenge. In truth ‘needs to’ isn’t quite accurate. It’s more of a habit than a need. But after seven years, maybe it’s time, as a team, to pick out a few favourites. So here they are.

Laura’s Pick

ESB Networks
(Launching Soon)

Every person in Ireland visits ESB Networks at some point in their lives, so it feels like we’re making a really important contribution to people across Ireland who depend on info from networks during storm season.

Pete’s Pick

WONDR.io  (Original Website)

When you hit the space bar it played a dialup modem sound – as I’m getting old, it brings back memories of the old internet.

View Old Website

Personal finance is evolving (and not before time, many would say). WONDR has worked with 11Onze Banc, the first Catalan bank in over 100 years, to help them create the next evolution in banking.

In Spain as in many European markets, Revolut and N26 dominate the younger and more tech-savvy end of the market. However many users treat fintech as little more than apps to move their cash around.

This behaviour shouldn’t surprise anyone. N26, Revolut and others have built their appeal upon three factors; technology, utility and purposefully homogenised identities that are designed for digital nomads. Although these brands provide a stark counterpoint to the tradition (and somewhat distrusted) financial institutions, this ultimately leaves the public to choose between two extremes.

But where does community fit in all of this? What about cultural understanding and the duty-bound responsibilities that financial institutions are meant to provide neighbourhoods? They are supposed to be part of (and work for) their local community. They are meant to support (and inherently understand) local culture. The traditional institutions may have betrayed their communities’ trust, but as a counterpoint, fintechs have simply removed the notion of community from their equations.

A Better Balance

11Onze believe that the next generation of personal finance will use technology and innovation to embrace and empower local communities to build cultural pride and enable financial sovereignty for their society. To achieve this future they are starting from scratch, building a physical network in parallel with an innovative digital experience. Working closely with the 11Onze leadership team, we have created the customer experience for this across app and web.

What 11Onze are attempting to do is create a fintech offering with community at its very heart. In the same way that FC Barcelona is more than just a football club, 11Onze want to be more than just an app. To realise this they have opened up their funding model for regular everyday people to be early round investors.

The vision for 11Onze is an extremely egalitarian one for fintech. Local florists, butchers, carpenters, engineers and so on, can be as invested in the ethos and the fabric of the brand as Lionel Messi or Gerard Piqué.

Over the last seven years WONDR has grown into a healthy mix of international talent, jackeens and culchies. There’s even a few expats among us. Those who decided to return home but were eager to experience the same cultural diversity that they had enjoyed in London, Amsterdam and New York. 

All of these talented people found a home in WONDR because over the last seven years what has helped us to thrive is our relentless belief in collaboration. A little cheesy? Yes. A lot true? Definitely. 

Four middle-aged white guys sitting around a table isn’t collaboration. It’s an echo chamber with pastries. True collaboration is an electric, eclectic mix of cultures, accents and opinions. It’s thoughtful logic knocking against instinctive creativity. It’s opinions, neither right or wrong, but different. It’s the moment when a room goes silent as someone presents a unique perspective that nobody else could have possibly considered. Because they’ve lived a different life. They come from a different culture and in turn, they have a different experience of Ireland. 

Culture is at its heart, creative. The more cultures, the more unique experiences, the more creativity. But for all that makes us different, the thing that binds us together is a common belief; design is a profoundly worthwhile endeavour.

–

If you’re interesting in joining WONDR visit our careers page.

Pull up a pew as we talk to Dermot O’Shea, who founded WONDR seven event-filled years ago. Are you sitting comfortably? Good.

By the way, I wonder who designed that chair you are sitting on? Somebody did. These days somebody has to design almost every object and experience that we interact with. This may be a rather obvious truth, but it’s worth noting every now and again. It’s also a very relevant factor in the story of WONDR.

“In short, I wanted to be a furniture designer,” Dermot explains. Inspired by elaborate and Byzantine sculptures and the likes of Charles & Ray Eames, he headed off to a design college. It was, in digital terms, a more innocent era. “This is pre-internet now… zip disks were in fashion and the floppy disk was still there.”

Once ensconced in university life however, dreams of becoming an Irish Le Corbusier came up against reality. “The lecturer at the time was a very talented product designer who was on the TV a lot, he said, ‘Look, draw me 100 straight lines in less than a minute because I want to see how well you can draw.” The resulting output lacked the geometric symmetry required for such a rigorous taskmaster but all was not lost.

“He said, ‘Look, man, you’re never going to make it as a furniture designer but you seem to have some sort of get up about you. Have you ever considered working in this thing called branding and multimedia?’ So he sent me upstairs to talk to the lad who ran a course called ‘The Management of Design & Innovation’… And I said, ‘you know this sounds good for me’.

And good enough it was. “You learnt the principles of branding but you also had deeper modules in new media, architecture, graphics, interiors and then you would pick a specialism that you wanted to go further in. Mine was branding with multimedia.”

Digital Dublin

Not being able to draw a hundred straight lines led to a grounding in all of the elements that would be stored away and later used when setting up WONDR. Firstly though, there was a whirlwind trip through Dublin’s agency world, where people skills were every bit as important as the UX design experience Dermot was developing. At the time it was dawning on frantic account managers that this digital thing wasn’t some flash-in-the-pan fad. They and their agencies were going to have to adapt to survive.

The head of the first agency Dermot approached looking for ‘a start’ (as they used to say on the building sites) was outraged at his apparent impudence. He suggested Dermot take a mop and bucket to the office toilets, once he was done he was welcome to F**k off. “Whoa, okay, that’s some intro to the industry. So maybe that prepared me for some of the other agencies I dealt with in the future.” Little did he know I had dealt with much worse on building sites in New York where I labored during my college years to pay for education. He seemed like a delicate flower to me.

When you have a start like that, the only way is up, “…but ironically, I didn’t give up and I spoke to other agency owners. Quite a lot of them gave me their time because they recognised I had an interest and a passion in the area. They gave me constructive advice on how to get started. So today, when people apply for jobs at WONDR – even if they’re not ready – I give them my time. I make sure I write a nice note. I’ll always go back and say, ‘Look, maybe you should think about this because this is how I got into it’. It’s almost like karma. Somebody was good enough to lend me a hand and I’d like to continue that philosophy.”

An All-Ireland Approach to Design

Industry stalwart J.P. Donnelly of Ogilvy suggested Dermot speak with Jim Dunne at Brand Union. That was a fortuitous meeting because it brought together a love of design and branding with a passion for the GAA, which was undergoing a major upheaval in its identity and how it presented itself to the world.

“It was very interesting because once I arrived in the Brand Union. I was put on to the GAA rebrand. This was a once in a decade project. I learned a lot from all the big strategy dudes there like Jim and Dave O’Connor about how to structure design and position the value it brings to organisations – even The GAA, which isn’t a traditional bank or insurance company. Design played a massive role in claiming back ownership of the brand from the likes of Guinness and the other sponsors who were almost kidnapping the GAA’s assets.”

While corporate sponsors are necessary and welcome in sports, for a community-based organisation like the GAA, it’s important that their identity wasn’t subsumed into the trappings of a massive sponsor brand. “Because of the way we had developed the design system, sponsors couldn’t come in and dominate because the GAA brand that we created was so strong.

Ten years on we wrote a lovely story about the GAA rebrand. The President at the time was Nicky Brennan – a great hurler back in the day, he read our article and got in contact with me just to reflect on the work and how it still looked as fresh today as it did then. Now you see the brand in nearly every Parish. It’s on the jersey. It’s on the medals. It’s everywhere… even tattooed on people’s arms, and you look back and think, we had a unique opportunity to work on a cultural identity for a special organisation. It won a few international awards, that was my first outing if you will.”

Nobody needs to tell Dermot about the importance of the GAA to Irish cultural life – something that goes far deeper than advertising hoardings, ribbon cuttings or banner ads. That patina of ingrained knowledge no doubt helped add a sense of integrity to the ambitious GAA rebrand project. Every kid in Kerry dreams of one day winning an All-Ireland medal, he just took a circuitous route to get his.

“Any accomplishment you ever achieve is nothing, compared to having an All-Ireland medal but, thankfully, I have an All-Ireland medal that we designed with Oisín Hurst, who is currently WONDR’s Director of Brand Strategy at the moment. So yeah, at least I have one myself.”

Looking back on seven years in WONDR throws up similar emotions and a sense of having created something that is also built upon integrity. In business, just surviving is an admirable enough trait, but to do so you need an ethos or a philosophy.

WONDR remains independent but when any business wins a few awards and gets a decent profile, people will offer you partnerships and takeovers, as Dermot explains. “When I founded WONDR, I wasn’t naïve enough to think that I knew it all… even though the technology was different, the stories are the same. If you talk to someone who ran an ad agency thirty years ago, or a brand agency or whatever, or a direct marketing agency, it’s the same shit, just slightly different deliverables. So, when I met all these guys, they told me the stories about how some of them had fallen for the trap of taking the money from that investor too early on or taking that free ride from an agency who would offer you a quick way into the market by working ‘in-house’. They all said two things to me; never sell and never scale.”

The problem with reaching a certain scale means that others will want to come in and manage the process. An external management structure can inject a certain order and, of course, cash. But somewhere along the way what makes the venture so unique in the first place can be lost. “Something we’ve done in WONDR from the start is that we have no accountants. The only accountant we’ve got is called ‘Xero’. It’s doing what departments of spreadsheet warriors do in these big agencies. I felt the moment you allow this spreadsheet engineering to dominate your culture, the sooner it can ruin it.

So everything in WONDR has always been about design first. It’s a place for designers and people who are excited by design. And anyone that doesn’t like design is not welcome.”

Culture Clash

Warming to the theme, we discuss how a creatively led design practice can retain that culture. The age-old clash between art and commerce naturally results in creative tension as these two worlds collide. This is not always a bad thing – tension can stimulate passion in the pursuit of great work. But the lines can get blurry after a while. Too much energy is wasted when the process intrudes to such a point that it’s a distraction from what everyone set out to build in the first place.

Anyone who works in a creative field will recognise that moment when a desire for control and order begins to restrict the very thing it was brought in to promote. That’s when you lose your soul. Some organisations get it right and some get it wrong and there are learnings in that too. Culture always has to triumph over corporate process if you are to have any hope of retaining an independently creative mind-set.

“To build a really cool creative business. It’s all about culture. It’s not about logos and it’s not about hierarchies or politics. It’s about culture. So we’ve spent a fortune on culture in WONDR. It’s what everything is about. For example we’ve had our own built-in library… that’s something I learned from Jim Dunne – the knowledge in books, keeping them everywhere because it changes the tone.

I worry sometimes we’ve all become monotonous humans because, back in the day, I’d go to my friend’s house and see his LP collection or CD collection. I’d see his books and I’d start to get it get a sense of the person. Whereas now, everything’s just IKEA furniture & iphones in people’s houses.

What I didn’t really understand at first was that culture does come from the top. And I know that’s a cheesy phrase that you hear, but I’ve really learned it because I’m really into design and doing things the right way.

So, sometimes in WONDR I’ll turn down projects. Or we’ll have been offered massive money to do something that just isn’t right or isn’t us. And we’ll say no. I always say to people; ‘always be true’. That’s why we’ve focused on clarity and bravery. Because you’ve got to be brave to not want to take the easy money and in some of those other places, when they take the easy money they sacrifice their culture.”

A WONDR Build

All this ambition is well and good but when did the idea crystallise to put all of this experience into setting up your own company with a philosophy based on these core learnings? Everyone has an opinion on what their business should look like and how it would work more efficiently. But not everyone steps off the escalator of a steady income to have a crack at it.

“Well, yeah, when I was working on my own I had a taste for it, even though I was only doing small projects. I liked just talking to people understanding what they were trying to do because our role is to be a storyteller, through words, through visuals, through technology. Then, I was working in a particular company where I felt like I was leading it. But because there was some idea that you can’t trust designers to run agencies, they always installed what I call accountants on top of me and these accountants would be following me around the place, asking ‘what do we do next?’

All they’re doing is counting the cheques. But I was the one doing the work until one o’clock in the morning. And one day, I was in with Fáilte Ireland – because at the time, I was working on the digital strategy for The Gathering.”

“Glancing at the crew assembled around a boardroom table the client asked, ‘Why are these people here when clearly you could just do this on your own? Why are you supporting all these people?’ And I thought you know what, this fella’s right. I’m going to do my own thing now. I’ve already built up the company for this millionaire and I have no equity. Yet because I’m interested in it I’m the one working until one o’clock in the morning three or four nights a week. So I made it a mission, then, to look at ways to get started.”

It was a short while later that my wife helped me make the final call and give me the final push to exit the big machine. We had just had our first child, we had bought our first home and it kinda made sense to throw in opening a new company into the mix just to keep busy.  Her encouragement gave me the confidence to believe in my ability to do this. And the business is roughly the same age as our child so there’s a nice story in that too.

As it turned out, plenty of people were eager to make the same journey. You could sense in Dublin at the time a changing of the guard and a desire for an alternative to the stale agency model.

“I made a lot of friends over the years. I knew that there are enough talented people in Ireland, in individual companies that we could come together to form what I would call a super agency. One that could be as good as any company in Amsterdam, or New York. And that’s what WONDR was born out of. I was so tired of being compromised and giving up on creating something beautiful just because we needed to turn over money to keep all these people aboard the ship.

So, when we started WONDR, it was all about craft. And next thing you know, we were winning awards from these organisations, like the FWA and the CSS Design Awards, that no Irish company had ever won before.” (WONDR was shortlisted as a Top 10 Studio in the world by the prestigious CSS Design Awards in 2018). “For the first couple of years we focussed on our culture and creativity to almost… refresh the soul.”

Soul Food

Soul is that indefinable thing that you never seem to find on a brief or a planning document and yet it’s something that WONDR is passionate about. Why shouldn’t UX have a little bit of soul incorporated into it?

Soul is also something Irish people have in abundance and WONDR is a keen supporter of home grown talent. “In Ireland, there is an extremely talented creative community. I feel sometimes we have become so insular that we forget to showcase it. Why do Irish people do so well? We’re actually a very talented nation of storytellers, whether it be through music, poetry, design, copywriting or art direction. A lot of people now look at WONDR and say, ‘you’re doing work that’s much better than the big fancy place in New York’. And so, now, when I go to meet these companies, they’re just blown away.

And they are, I suppose, potential growth areas for WONDR and we are looking to branch out. I think if you can expand your mind-set and collaborate with different people it will keep you fresh and also keep you on your toes.”

The brand positioning of WONDR – the mission statement that greets you is “Accelerated Innovation comes from Clarity and Bravery.” What does that mean in practice? “Well, clarity is… it’s a couple of things. There are a lot of businesses out there and I won’t name them. But they love to create complexity, because there’s money in managing complexity. They promise the big machine of innovation and digital transformation. There’s a lot of bullshit in what they’re doing. It’s a philosophy of ‘create complexity / land-and-expand’. WONDR’s whole model is almost an antidote to that level of bullshit as I see it.”

“Some people have described us as an anti-agency agency. It’s an interesting sound bite that keeps coming back to us because they can’t get over the level of honesty. I’ll say to clients, look, don’t spend your money here. You don’t even need to do this. You don’t need to give WONDR this… Just do this first – make some money, come back and then we can look at these things. And people appreciate that advice, because digital can be complex. And if people think digital is hard now, they need to consider that we are still in the early days and the easy part of digital. Wait till you see what’s next once AI and robotics take over!”

This thought encapsulates the sense that there is a digital world just around the corner that may subsume us. It’s reassuring to talk to someone who seems to know what the direction of travel is. There is another part of the WONDR philosophy and that is innovation but not just for the sake of it – in service to the underlying strategy as Dermot describes it, “The other part, then, is bringing that clarity and being brave enough to innovate. Being brave enough to change because the only people that are rewarded are the people that are willing to put their necks on the line. And time and time again, we’ll do that. But we have a way to back that up with data and science that we know – when we’re suggesting innovation – guarantees that it’s going to work”.

Power, Money & Politics

“First you get the money, then you get the power,” as Tony Montana memorably tells Manny in Scarface. The same principals apply to any business. WONDR seems determined to exert its soft power into a series of smaller boutiques, rather than an all-encompassing empire. It’s the “speedboat” versus the “tanker” to borrow a recent analogy from the European Union Commissioner, Ursula von der Leyen, Tankers are impressive but they are cumbersome and difficult to turn around.

“When you scale like that, the people who aren’t designers come into your company. And because they haven’t got any design to add, they focus on what I would call power, money and politics. And then that starts to bastardise your culture. So, everyone interviewed by WONDR, has to have a passion for design. What we’re looking for is that ‘can do’ mind-set. Those people who are culturally curious, people who want to discover something. If you want to be good, you’ll have a passion for it. You’ll find a way.”

To wind up, I ask how Dermot would describe WONDR to someone he was sat bedside at a dinner party with no knowledge of design, creativity, innovation or any of the things he is passionate about.

“The best way to describe it is – we help people make sense of digital. And we help brands find a way to make money through digital technology. That’s it. It’s a simple as that. Or, to be more accurate – like digital technology itself; it’s as simple or as complicated as you want to make it.”

Keep checking in for updates and the latest chapters to the WONDR story.

Sinéad joins us from Cartrawler where she was Head of Customer Operational Excellence. There she was responsible for the customer side of product management, project management and data delivery, combined to deliver a quality customer experience.

Sinéad’s industry background began in design and development, before moving into the project and operational management side of the business.

Sinead is one of 5 recent additions to the WONDR team as the business expands to partner with new clients on exciting missions. WONDR is currently working on the launch of a new bank in Barcelona, called 11Onze, defining & designing the long-term roadmap for the customer experience design across all touchpoints.

Our founder, Dermot O’Shea, added…

“Having been part of the team in Cartrawler for over 10 years, her experience & strategic advice will be invaluable for our plans in 2021 and beyond. She’s already making an impact and it’s already clear she will be a key member of our team going forward.”

WONDR has always been internationalist in its approach to digital products, hiring staff, and in its outlook – absorbing and drawing inspiration from the best from international design to constantly feed our cultural curiosity.

There’s a lot of synergy between the Catalan people and the Irish people, and as it happens, between Catalonia and WONDR. So we are delighted to be working closely with 11Onze on their launch.

It marks another stage in our development as we deliver a high-profile product into the Catalan region and beyond. Our vision is to work on a series of digital products across the globe from Dublin, whilst providing on the ground team members to support. In doing so we hope to spread our ethos of ‘innovation through clarity and bravery’.

Going beyond Ireland will also perpetually reinvigorate what we do here in Dublin, where we continue to design meaningful products and exceptional digital experiences (dismantling needless complexity as we go).

It’s been a challenging two years since we last got to visit one of our favourite conferences, Awwwards. We decided to recap on our last visit as we look forward to next years event, fingers crossed it happens.

AWWWARDs was last held in the beautiful city of Amsterdam. Over two days we heard from designers, developers and studios from around the global digital community, bringing us their insights and opinions on product and experience.

Design Systems

We heard from many people on the topic of design systems. This is something we at WONDR are really passionate about. Designing less for transaction and more for clarity and human experience , in order to secure better conversion is core to our values.

Bravery is something we value at WONDR for every product— setting a global benchmark for our work and communicating a vision to our client partners, like in the case of Pet Drugs Online, where considered design systems were applied to create one of the best performing Magento websites in the world.

Our take? Experiment more, think braver and be better. We have the opportunity and capabilities and visions to create something that goes beyond the template and push the boundaries of what’s possible.

Mobile loading speeds

An interesting point raised, and one that comes up time and time again was around mobile loading times.

We think mobile first here at WONDR and are always conscious to optimise load times but we are wary of media companies who spout scary stats that often don’t take techniques we employ such as lazy loading into consideration.

Blindly following media stats can limit creativity and experience, things we don’t sacrifice. Being clear, concise and useful with our content and prioritising the most important information first is something we practice, so we can be free to create the best experiences for users. So while speed is important, we never abandon creativity or the brand experience.

Never compromise your brand expression

We saw some great examples of how studios are finding some interesting ways to overcome technological limitations. We firmly believe brand expression should never be a passenger to technology. Never give up on your creative idea because with some outside the box thinking it’s possible to find a creative solution for our problems.