We’re specialists in designing for energy brands who want to deliver cutting edge digital experiences for their customers.
We’ve extensive award winning experience working with energy brands to increase conversions, utilise smart meters, reduce customer churn, reduce call centre volumes, transistion to sustainable energy solutions, generate & trade energy.
Experienced in #Energy #SmartMeters #SmartGrids #DataVisualisation #PowerPlants #AcquisitionFlows #CustomerPortals #Sustainability #ProgressiveWebApps
95% quote journey completion
ESB Energy UK
We delivered a quote journey with a 95% form completion rate and a customer portal which over 86% of customers used.
"Without a strong performing customer portal, our call centre would be multiple sizes larger than it currently is."Cian Haddock ESB ENERGY DIGITAL MARKETING SPECIALIST
ESB Real Time Visualisation
Winners of Best Digital Product at the global UX Design Awards, we created a unique dashboard of complex power generation data from every power station in Ireland (including renewables) that acts as a single source of truth.
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Accelerating innovation through Clarity +Bravery
Our Energy LAB+ process is a design accelerator that enables businesses whether they are at the acquisition, engagement, or retention stage to create successful customer journeys.
Why this process delivers
- Accelerates innovation
- Achieves business goals
- Validates success with real customers
- De-risks investments
- Utilises efficiency
- Validates standards
- Reduce costs/risks on the development of digital products.
- Stakeholder Alignment
- Finalised Product Strategy & Roadmap
- AI User Testing
- High Fidelity Prototype
- User Testing & Validation
- Vibe Video
- Detailed Implementation Plan