Join us for a live discussion with the UX Design Awards on April 13th, where we tell the story behind one of the world’s most innovative energy products.
Our Product Director, Peter Delaney and Design Lead, Mariana Spagnuolo, will walk a live audience through the award winning Real-Time Visualisation Application to share insights on how we used innovative techniques to design this special product for the ESB.
April 13, 2022
The event will be streamed live on Linkedin and is free to attend.
- 4pm – Dublin
- 5pm – CEST
- 7pm – Riyadh
- 11am – New York City
- 12pm – Singapore
"This project brings different tools and solutions together as a single source of truth."Lisa Gerkens UXDA Jury member
About the Award-Winning RTV
The Electricity Supply Board (ESB) Real-Time Visualization (RTV) application is a dashboard of complex power generation data from every power station in Ireland, including renewables. RTV facilitates the management of energy generation and trading and allows the business to make real-time decisions for trading energy.
“At its core lies the stakeholder management to establish clear goals and KPIs, the involvement of different users in the development process (c-suite as well a specialized Engineers) and iteratively validated solutions. Its impact allows a more efficient use of energy. The design puts a lot of attention to visualization according to type of data to enable quick understanding for the user.”
Barra, Emma, Ophelia, Darwin…some of the more memorable Irish storms in recent years. Storm season can mean fallen power lines, a delay in planned maintenance and, ultimately, disruption to electricity supply.
In the era of remote-first working, ESB Networks is under even more pressure to keep their customers informed so they can minimise the impact on their day.
Enter PowerCheck. It’s the application that provides the public, businesses & the media with real-time fault information on all major electricity faults across Ireland.
In 2020, the ESB Networks team identified that PowerCheck needed new functionalities, so we worked alongside them and their development partners to create a user-friendly, intuitive application that was accessible for all.
Delving into analytics highlighted that over 88% of users access PowerCheck on their mobile devices. This makes sense as most people in a power outage may be relying on their mobile data to access the internet resulting in thousands of users trying to access Powercheck at the same time.
From the get go, the ESB Networks team were very cognisant of keeping the user at the centre of every decision as otherwise their call centres might experience surges in demand when people lose power.
Peter Delaney Director of Product
We had to be mindful of designing something light with a minimal load time. Someone with a 3g connection in a remote part of Ireland had to be able to access info they need quickly rather than calling.
We ran nationwide user testing to gather opinions from residential, commercial and farm customers to ensure the design answered their needs when their power went out, therefore reducing the pressure on the call centre.
While the application is constantly evolving in line with user needs, the PowerCheck application is now live and ready to guide Irish people through the next storm season.
We designed a new application tool to manage the power grid as well as trade electricity in real time. This best-in-class monitoring interface allows ESB plant managers to update themselves on the commercial position of their plants in a clear, quick and accurate way.
We worked closely with the leadership team to define the product using our design sprint methodology, resulting in a high fidelity prototype fully user tested and validated. We went onto do full product definition, design & development phases. This product manages complex data so the key was creating an interface that simplified but also allowed managers to deep dive where necessary.
The application is now live and being used by power plant managers across Ireland.